1. Introduction and Scope
Learnzy ("Company," "we," "us," or "our") operates the Learnzy mobile application and related services (collectively, the "Service"). This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of your personal information when you use our Service.
By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our Service.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide when using our Service, including:
- Account registration information (email address, username, profile data)
- Authentication credentials and account preferences
- Payment information (processed by third-party payment processors)
- Communications with our support team
2.2 Educational and Usage Data
To provide personalized educational experiences, we collect and process:
- Learning preferences, topics of interest, and educational goals
- Learning progress metrics, quiz results, and performance analytics
- Daily activity streaks, achievements, and milestone completions
- Session duration, frequency of use, and feature interactions
- User-generated content, including questions posed to our AI assistant
- Audio recordings for pronunciation assessment (with explicit consent)
2.3 Technical and Device Information
We automatically collect technical information, including:
- Device identifiers, operating system, and application version
- IP address, geolocation data (with permission), and network information
- App usage patterns, navigation paths, and feature utilization
- Crash reports, performance metrics, and diagnostic information
3. How We Use Your Information
We process your information for the following purposes:
3.1 Service Provision and Enhancement
- Delivering personalized learning experiences and adaptive content
- Operating our AI-powered educational assistant and recommendation engine
- Tracking learning progress and maintaining achievement records
- Providing customer support and technical assistance
3.2 Communication and Marketing
- Sending transactional communications related to your account
- Delivering educational content recommendations and updates
- Providing promotional communications (with opt-in consent)
3.3 Analytics and Improvement
- Analyzing usage patterns to improve Service functionality
- Conducting research to enhance educational methodologies
- Ensuring security, preventing fraud, and maintaining Service integrity
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract Performance: Processing necessary to provide our Service under our Terms of Service
- Legitimate Interests: Improving our Service, ensuring security, and conducting analytics
- Consent: Where you have provided explicit consent for specific processing activities
- Legal Compliance: Fulfilling our legal obligations and regulatory requirements
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
5.1 Service Providers
- AI and machine learning service providers for educational content generation
- Cloud infrastructure providers for data hosting and processing
- Analytics providers for Service improvement and optimization
- Payment processors for subscription and purchase transactions
5.2 Legal and Safety Requirements
- Compliance with applicable laws, regulations, and legal processes
- Protection of our rights, property, or safety, or that of our users
- Investigation of fraud, security issues, or violations of our Terms of Service
6. Data Security and Protection
We implement comprehensive security measures to protect your information:
- End-to-end encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms for internal systems
- Employee training on data protection and privacy best practices
- Incident response procedures for potential security breaches
7. Data Retention
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specifically, we retain account information until account deletion, learning data for educational continuity, and technical logs for security purposes. Upon account deletion, we will delete or anonymize your personal information within 30 days, except as required for legal compliance.
8. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Rectification: Correct inaccurate or incomplete personal information
- Erasure: Request deletion of your personal information
- Portability: Receive your personal information in a machine-readable format
- Restriction: Limit the processing of your personal information
- Objection: Object to processing based on legitimate interests
- Withdrawal of Consent: Withdraw consent for specific processing activities
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.
10. Children's Privacy
Our Service is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our Service.
12. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collection, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information as defined by the CCPA.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through the Service or via email. Your continued use of the Service after the effective date of the updated Privacy Policy constitutes acceptance of the changes.
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
We will respond to your inquiries within 30 days of receipt.